Returns & Exchanges
At Camera West, we stand behind our gear with a 14-day return policy to ensure you have the perfect equipment for your creative vision. If you are not completely satisfied with your purchase, we offer straightforward returns and exchanges on most new and used imaging equipment.
Initiate Your Request
Contact our support team or visit our online portal within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the item in its original manufacturer packaging with all included accessories, manuals, and warranty cards to avoid restocking fees.
Ship the Item
Affix the provided shipping label and drop off the package at any authorized carrier location, ensuring the RMA number is clearly marked on the exterior.
Inspection and Refund
Once our technicians verify the equipment's condition, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing